Taking a Break

When a player decides to step away from online gambling, there are several practical steps to put in place. The most immediate option is usually found right in your account—but there are also national schemes and device-level tools that work independently.

How do I restrict my account with the operator?

Most online gambling operators provide built-in self-exclusion tools within your player account. These typically allow you to set limits on deposits, losses, or session time, or to request a complete temporary ban from the site. The exact options and process will be found in your account settings under responsible gambling or player protection tools. When you activate self-exclusion through your account, the operator is legally required to honour your request and prevent you from accessing the service during the exclusion period.

What is the national self-exclusion scheme?

The UK operates a multi-operator self-exclusion scheme that works across participating online gambling sites. This allows you to exclude yourself from multiple operators at once through a single registration, without having to contact each site individually. The minimum self-exclusion period is six months, and you cannot cancel or remove yourself before that period ends. You will be removed from marketing communications and the operator cannot contact you during your exclusion. The scheme requires identity verification to ensure enforcement.

Can I block gambling access on my device?

Yes. Beyond operator-level controls, you can use software filters or parental control tools on your computer, smartphone, or tablet to block access to gambling websites altogether. Many devices and browsers offer built-in options for this, and third-party blocking software is also available. These tools work independently of any operator’s systems and can be useful as an additional layer of protection, particularly if you want to limit your own access across multiple sites.

Where can I get help and support?

If gambling is causing problems, several organisations in the UK provide free, confidential support. The National Gambling Helpline operates 24 hours a day and can be reached on 0808 8020 133, with additional support available via WhatsApp and email. The Gordon Moody Association offers more intensive support and residential courses for people struggling with gambling. The NHS also provides specialist services for gambling-related harm through regional addiction clinics. These services are available regardless of which operator you may have been using, and reaching out to them is a confidential step toward recovery.

Getting in touch

For more information about self-exclusion options or responsible gambling practices related to Slotcity, you can contact the site through the contact form available on our website.